1. Return Eligibility & Timeline
- Return Window: 60 days from the date of delivery.
- Refund Timeline: 5-10 business days once the return is processed and approved.
2. Qualified Conditions
Returns are accepted for items that are:
- Unused, unopened, and in original factory packaging.
- Returned in the same condition as received, with all tags and accessories intact.
3. Non-Refundable Cases
We cannot accept returns for:
- Perishable goods (e.g., food, beauty products) unless damaged or defective.
- Clearance or final sale items.
- Customized or personalized products.
- Items with damaged packaging that does not affect product functionality (unless claimed as defective).
4. Return Process
- Contact our support team at [email protected] to initiate a return request.
- Provide your order number and reason for return.
- Ship the item back to the address provided by our support team (shipping costs may apply based on return reason).
- Once the item is received and inspected, your refund will be processed to the original payment method.
5. Defective Products
If your item is defective or damaged upon delivery:
- Contact us immediately with photos and order details.
- We will cover return shipping costs and issue a full refund or replacement at no additional cost.
6. Contact Us
For questions or assistance with returns and refunds, reach out to our customer support team via email at [email protected].